Match. Call. Book.
If the family called, Hailo transfers them to you live. If they filled out the form, Hailo calls them back and connects them to you, so a lead is a conversation, not a contact card.

Tell Hailo your service ZIPs and the care types you offer.
They fill out the form on hailocare.com or call the Hailo number.
The lead shows up on your dashboard the moment it comes in. One agency per lead.
Live transfer if they called; if they used the form, Hailo calls them back and connects you.