New inquiry
- Care needs captured
- Assessment offeredThu 10 AM
- Waiting for approval
New client inquiries
Captures care needs, location, schedule and payer, then books an in-home assessment for your team to confirm.
AI Front Desk
AI Receptionist for Home Care Agencies
The short answer
An AI receptionist for a home care agency answers every call in a natural voice, day or night, captures what the caller needs and books the next step. Hailo’s AI Front Desk, Atlas, does this inside the same platform you use for clients, scheduling, billing and payroll, and sends anything that needs a decision to your team to approve.
Listen to Atlas
0:38An after-hours family inquiry
Family
Hi, I’m calling about care for my dad. He just got home from the hospital.
Atlas
I’m so sorry to hear that. I can help. Would Thursday morning work for a free in-home assessment?
Family
Yes, Thursday would be great.
Assessment booked · Thu 10:00 AM
Needs your approval
Confirm assessment with Carol M.
Confirmation text drafted and the slot is held on Sarah’s calendar.
EditApprove
What Atlas handles
Every kind of call, handled the right way.
Call-out
- Shift opened2 PM
- Coverage suggested2 caregivers
- Waiting for approval
Caregiver call-outs
Takes the call-out, opens the shift and lines up suggested coverage for your approval.
Applicant
- Screening questionsDone
- Interview bookedFri 1:30 PM
Applicant calls
Answers questions about open roles, asks your screening questions and books interviews.
Existing client
- Visit time confirmed
- Urgent issue routedOn call
Clients and families
Answers routine questions and passes anything urgent to the right person on your team.
Compare
AI receptionist vs. answering service.
| Hailo’s AI Front Desk | Answering service | Voicemail | |
|---|---|---|---|
| Available | 24/7, or the hours you set | Usually 24/7 | Always, but nobody answers |
| Books assessments and interviews | Yes, into Hailo for approval | Usually takes a message | No |
| Details land in your software | Yes, automatically | Usually emailed or retyped | No |
| Handles caregiver call-outs | Yes, with suggested coverage | Takes a message | No |
Answering service capabilities vary by provider. Ask yours what it can book and where call details go.
Will callers know they are talking to AI?
You choose the greeting. We recommend that Atlas introduces itself as your agency’s assistant, and callers can always ask to reach a person.
Can Atlas book assessments on its own?
Atlas can offer times and hold a slot. You decide whether bookings are confirmed automatically or wait for someone on your team to approve.
Does it work with our scheduling and billing?
Yes. Atlas is part of Hailo, so calls, clients, schedules, billing and payroll live in one place.
Can we keep our existing phone number?
Yes. Forward your current number to Hailo, so families and caregivers keep calling the number they already know. Hailo can also give you a new number. Your team’s phones still ring first, and Atlas answers the calls nobody picks up.
How much does Hailo cost?
Hailo plans are monthly, with every feature included, and are priced with each agency on a short call. AI is included.
Keep reading
Related guides.
After-hours answering
Stop sending after-hours calls to voicemail. Hailo’s AI Front Desk answers evenings and weekends, books assessments and takes caregiver call-outs.
Phone system
A home care phone system that never misses a call: your team picks up first, Atlas answers the rest in the caller’s language, with recordings and texts.
Client leads
Home care software that brings you clients: families ask for care on hailocare.com and each request goes to one agency serving their ZIP code.
Less time on admin.
More time on care.
See how Hailo can help your team run the day. Book a demo tailored to your agency.
A 30-minute walkthrough focused on your agency’s needs.