Hailo is a CareSmartz360 alternative for agencies that want AI that answers every call built into their home care software. Like CareSmartz360, it handles scheduling, billing, payroll and hiring. It adds an AI Front Desk that answers families, applicants and caregivers 24/7, and client leads from Hailocare.com.
Robert Davis · This week
Suggested for Wed: Nora K.
6 min away · Available · Under 40 hours
| Hailo | CareSmartz360 | |
|---|---|---|
| Best fit | Non-medical agencies, one office or several | Agencies of many sizes, including multi-location agencies and franchises |
| AI that answers inbound calls | Yes, AI Front Desk (Atlas): families, applicants and caregivers | An AI Voice Bot confirms caregiver shifts by phone; no inbound answering listed |
| Other AI | Intake capture, coverage suggestions, approvals | Carey assistant, AI scheduling, AI note writing, care insights |
| Scheduling and EVV | Yes | Yes, with state EVV integrations |
| Billing and payroll | Billing, plus payroll preparation and export | Billing with QuickBooks Online and claims, plus payroll integrations |
| Hiring | Applicant pipeline, screening, interviews, onboarding | Recruitment module with applicant tracking |
| Brings you client leads | Yes, through Hailocare.com | Lead source tracking |
| Published pricing | Priced on a short call, every feature included | Priced by active clients; Capterra lists $10 a month to start |
Last checked October 2026 from public product pages and software directories. Features change, so confirm details with each vendor. Hailo is our product.
Most home care platforms start once a client is already in the system. Atlas starts at the first ring, so inquiries, applicants and call-outs are captured before anyone opens a screen.
Listen to Atlas
0:38An after-hours family inquiry
Hi, I’m calling about care for my dad. He just got home from the hospital.
I’m so sorry to hear that. I can help. Would Thursday morning work for a free in-home assessment?
Yes, Thursday would be great.
Confirm assessment with Carol M.
Confirmation text drafted and the slot is held on Sarah’s calendar.
Applicants who call are screened by Atlas and land in your hiring pipeline with interviews and onboarding tasks, so new caregivers are ready to schedule sooner.
Caregiver applicants
Dana Perez
Applied · HHA
Maria Lopez
Screened · CNA
Kevin Smith
Onboarding documents
Luis Ramos
Onboarding documents
Office staff, caregivers and families each get an app made for them.
Coverage request
Open shiftThu 9:00 AM to 1:00 PM
Mr. Okafor · Personal care
Suggested: Nora K.
6 min away · Available · Under 40 hrs
Manage clients, caregivers, schedules, and approvals from the office or on the go.
Next visit
Eleanor Brooks
2:00 to 6:00 PM
1.2 mi away
See upcoming visits, get directions, clock in, and record care notes.
Andre arrived
Visit notes shared
Tap to message the office
Stay informed about visits and reach your agency between appointments.
Yes. CareSmartz360 publishes AI scheduling, the Carey assistant, AI note writing, care insights and an AI Voice Bot that confirms caregiver shifts by phone. We did not find AI that answers inbound calls from families or applicants in its published features as of October 2026.
EVV requirements are set by each state. Tell us your state when you book a demo and we will walk you through how visit verification works for you in Hailo.
It depends on how much data you bring and how your office runs today. Smart Import brings clients and caregivers over from a spreadsheet, and we walk you through what transfers and what needs setup before you commit.
Hailo plans are monthly, with every feature included, and are priced with each agency on a short call. AI is included in Hailo plans.
Sources: CareSmartz360 on Capterra; CareSmartz360 AI hub; CareSmartz360 for recruiters; CareSmartz360 pricing
Hailo, AxisCare, WellSky Personal Care and AlayaCare compared on AI call answering, scheduling, billing, payroll and client leads. Checked October 2026.
Hailo vs. AxisCare: all-in-one home care software with an AI Front Desk that answers calls 24/7. Features, fit and switching, checked October 2026.
Hailo vs. WellSky Personal Care: a simpler all-in-one platform for small and mid-size non-medical agencies, with AI that answers calls. Checked Oct 2026.
See how Hailo can help your team run the day. Book a demo tailored to your agency.
A 30-minute walkthrough focused on your agency’s needs.
