Home Care Phone System with AI Answering
Hailo gives a home care agency a phone system that never misses a call, without replacing the one it has. Forward your current number to Hailo or use a new Hailo number. Calls ring your team first, and when nobody picks up, Atlas, the AI Front Desk, answers in the caller’s language. Every call is recorded and transcribed, your team gets a summary, and Atlas can text families and caregivers to follow up.
Listen to Atlas
0:38An after-hours family inquiry
Hi, I’m calling about care for my dad. He just got home from the hospital.
I’m so sorry to hear that. I can help. Would Thursday morning work for a free in-home assessment?
Yes, Thursday would be great.
Confirm assessment with Carol M.
Confirmation text drafted and the slot is held on Sarah’s calendar.
Your team first. Atlas for the rest.
Nothing to rip out and nothing to retrain. Hailo sits behind the number families already call.
- 01
Keep your number
Forward the number you have to Hailo, or use a new Hailo number.
- 02
Your team picks up first
Calls ring your office as they do today.
- 03
Atlas answers the rest
When nobody picks up, day or night, Atlas answers, captures what the caller needs and books the next step.
- 04
Follow up by text
Atlas can text families and caregivers to confirm times and follow up.
Tuesday, 7:42 PM
- Office line rang, no answer7:42
- Atlas answered in Spanish7:42
- Recording and transcript saved7:46
- Summary sent to your team7:46
- Text sent: assessment Thursday 10 AM7:47
Every call leaves a record.
Recorded
Every call is recorded, so you can hear exactly what a family or caregiver said.
Transcribed
A written transcript of every call, saved with the lead, client or caregiver it belongs to.
Summarized
Your team gets a short summary of what the caller needs and what happens next.
Atlas speaks your callers’ language.
Atlas answers in the language the caller speaks, so families and caregivers are understood the first time.
- English
- Spanish
- Mandarin
- Cantonese
- Vietnamese
- Tagalog
- Korean
- Russian
- Armenian
- Farsi
- Arabic
- Hindi
- Punjabi
- Portuguese
- French
- Haitian Creole
- Japanese
- Polish
- and many more
Do we have to change our phone number or phone system?
No. Most agencies forward their current number to Hailo, and Hailo can also give you a new number. Your team’s phones keep ringing first, and Atlas only answers the calls nobody picks up, so your current system stays as it is.
What languages does Atlas speak?
Atlas answers in the caller’s language, including Spanish, Mandarin, Cantonese, Vietnamese, Tagalog, Korean, Russian, Armenian, Farsi, Arabic, Hindi and many more.
Are calls recorded?
Yes. Every call is recorded and transcribed, and your team gets a summary of what the caller needs and what happens next.
Can Hailo send texts?
Yes. Atlas can text families and caregivers, for example to confirm an assessment time or follow up after a call.
Is the AI an add-on?
No. The AI Front Desk is part of every Hailo plan, with AI call minutes included, and you choose how much Atlas handles.
How much does Hailo cost?
Hailo plans are monthly, with every feature included, and are priced with each agency on a short call. AI is included.
Related guides.
AI receptionist
An AI receptionist for home care answers every call day or night, captures care needs and books assessments. See how Hailo’s AI Front Desk does it.
After-hours answering
Stop sending after-hours calls to voicemail. Hailo’s AI Front Desk answers evenings and weekends, books assessments and takes caregiver call-outs.
CRM and intake
A home care CRM built for intake: calls, interest forms and hailocare.com families become leads, then assessments, proposals and one-step client setup.
Less time on admin.
More time on care.
See how Hailo can help your team run the day. Book a demo tailored to your agency.
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